Definitions

Customer - anyone purchasing a part or service from Clones UK

Agreement - an arrangement undertaken with respect to a matter between Clones UK and a Customer

Parties - the sole and both sides involved in an Agreement

Goods - parts or service(s) as supplied by Clones UK

Service part - any repair or replacement part, authorised for use only by trained service technicians in the field of
                   maintenance of laptop computers

RTB - Return to Base ( Clones UK )

RMA - Returned Material Authorisation

OEM - Original Equipment Manufacturer ( not necessarily the selling brand, vendor or supplier )

Reasonable Carriage - carriage of not more than we would charge for the same item(s) to the same destination

Terms of use

Use of this website and / or buying from Clones UK, constitutes your consent to Clones UK terms and conditions and your agreement to be legally bound by them.The Parties to this Agreement agree with the other that these terms and conditions prevail notwithstanding any different, conflicted, or additional terms and conditions which may appear on any order submitted by the Customer.

Liability

Clones UK's entire liability and Customer's rights are set forth in this Agreement. These rights are Customer's exclusive rights and no other right at law or equity is available other than statutory imposed mandatory rights. Clones UK's sole obligations and Customer's sole rights under any warranty provided by Clones UK or mandatory imposed under statutory provision, are, at the option of Clones UK.

In the case of goods, any one or more - replacement of the goods or the supply of equivalent goods, repair of the goods.

In the case of services - the supply of the service(s) again.

All refunds / cancellations are at the discretion of Clones UK and in some cases may incur losses and / or restocking fees.

Delivery terms

All orders are despatched on a signed for, insured service. Where possible, we use a trackable courier service worldwide. All Goods are packaged appropriately for the items, the service used and their destination. Orders under £ 30.00 GBP may be despatched by Royal mail courier for UK. Should there be no-one available at the delivery address, all couriers will leave a contact card stating they have tried to deliver. Redelivery is at the courier's discretion and may incur charges. Goods will be made available for not less than two days from delivery, for collection by the customer, at the courier's nearest depot and will require proof of identification.

Orders despatched that are charged to an account, require a valid, signed purchase order faxed to us before shipping. Pro-forma invoices are available on request.

Although all orders are sent on the same type of service, we use different couriers for different order types and delivery areas. This is at our discretion, and may depend upon the time of day your order is ready for despatch.

Receipt of Goods

Goods will not be left without a signature. On receipt of Goods, the Customer is required to examine those Goods to confirm that the Goods are as ordered. If the Goods are not as ordered, or if the Goods are damaged or incomplete, the Customer must contact Clones UK within 3 working days of receipt. If Clones UK has not been notified within 3 days then the Customer is deemed to have accepted those Goods. Note, any Goods received should be signed for as unchecked unless the Customer wishes to risk a warranty claim not being entertained. Claims for Goods as above cannot be entertained beyond 3 working days.

Warranty claims

We do not send out advance replacements. In some cases parts are only available on an exchange basis. If you have a warranty claim that is urgent or time critical, then we suggest you make a new order for the part(s). A full credit will be raised against the returned part(s) once received and the fault confirmed. Credits against carriage can only be raised if you provide proof of carriage paid and only then to Reasonable Carriage as defined above.

In the event of a warranty claim the Customer must in the first case contact Clones UK for authorisation to proceed. An RMA number will be issued and must be included with the claim. Any claims received without a RMA number cannot be entertained. In the second case in respect of parts supplied / repairs, return of the claim to Clones UK must be within one week of the RMA being issued unless agreed. If Goods are not returned within one week of the RMA being issued unless agreed, then the Customer is deemed to have accepted those Goods. Goods must be returned postage paid by the Customer and be in suitable packaging. The Customer is strongly advised to retain original packaging for this purpose. The Customer is advised to adequately insure Goods in transit, or they may suffer a total loss and to send using a signed for service.

Acceptance of a returned part will be contingent upon presentation of the invoice or purchase order that substantiates the original transaction. Once the part is received and the fault confirmed, a replacement will be sent out. In most cases this is the same day ( depending on workload and/or availability ). Alternatively a credit can be raised.

An inspection fee may be charged at our discretion for returned parts that are found not to be faulty. In addition, return carriage will also be charged.